Frequently Asked Questions
Questions Before You Book?
How much does cleaning cost?
Every home is unique. Your personalized quote is based on your property's size, condition, cleaning frequency, and the services requested. We will always provide your price before any work begins—no hidden fees or surprises.
Do I need to be home during the cleaning?
No. Many of our clients provide a door code, key, or other entry instructions so they can return to a professionally cleaned home. If you prefer to be home, we are happy to accommodate that as well.
Do you bring your own cleaning supplies?
Yes. We arrive with the professional cleaning products and equipment needed for most services. If you have specific products you would like us to use, please let us know before your appointment.
Are you insured?
Yes. Hughes Cleaning Co. carries general liability insurance for added peace of mind, and we take pride in treating every home with care and respect.
How do I book a cleaning?
Request a free quote through our website or give us a call. We will review your cleaning needs, provide an upfront estimate, and schedule a time that works best for you.
Do you offer recurring cleaning services?
Yes. We offer weekly, bi-weekly, monthly, and one-time residential cleaning services. We will help you choose a schedule that fits your home, lifestyle, and cleaning needs.
What payment methods do you accept?
We accept debit cards, credit cards, and Zelle. Payment is due upon completion of service unless another arrangement has been agreed to in writing before the appointment.
What if I am not satisfied with my cleaning?
Your satisfaction is important to us. If something was not cleaned as expected, please contact us within 24 hours so we can review the concern and work with you toward an appropriate solution.
What is your cancellation policy?
Please provide at least 24 hours’ notice to cancel or reschedule. Late cancellations and customer-caused no-access appointments may be subject to a fee of up to 50% of the scheduled service price. Please review our Service Policies for complete terms.